Terms of service made clear.

1. About us

Home Help Direct is based in Cannock, Staffordshire and provides practical help with homes and gardens. For enquiries, use the Contact page. The identity of the contracting business and its formal correspondence details must be confirmed before bookings are accepted.

2. Our services

We provide practical and social support at home, including cleaning and housekeeping, shopping and errands, companionship, meal preparation, gardening and hedge cutting.

3. Booking

When you send an enquiry, we will review the service requested and contact you using the details you provide. An enquiry is not a booking. A booking is confirmed only when the tasks, agreed price, date and other arrangements have been confirmed with you.

4. Prices and payment

• The rate, minimum visit length and any applicable charges will be explained and agreed with you before a booking is confirmed.
• Hedge cutting is priced by quote. We will agree the price with you before any work starts.
• Payment method, due date and any deposit will be explained and agreed before booking.
• Any extra charges, such as shopping purchases, materials or garden-waste removal, will be discussed and agreed before work goes ahead.

5. Changing or cancelling a visit

If you need to change or cancel a visit, please contact us as soon as you can. Any cancellation notice period and charge must be explained and agreed before booking. Your statutory cancellation rights remain unaffected.

6. Your right to cancel

If you book with us online, by phone or away from our premises, you normally have 14 days to cancel under the Consumer Contracts Regulations 2013. If you ask us to start within those 14 days and then cancel, you may need to pay for the service provided up to that point.

7. Access, keys and safety

• Please make sure we can safely reach the areas we are working in, and tell us about anything that could affect safety, such as pets, trip hazards or fragile items.
• If key-holding or other access arrangements are needed, they must be agreed directly before a visit. Do not send door codes or security information in an online enquiry.
• A Home Helper may decline or stop a task if it is unsafe.

8. Hedge cutting and wildlife

Hedge work must not damage or destroy active wild-bird nests. Nesting can occur at different times of year. Work may need to be changed or delayed when an active nest is present.

Garden cuttings and waste removal are included only if expressly agreed in the quote. Any waste transported away must be handled and disposed of in accordance with applicable requirements.

9. If something goes wrong

Services must be provided with reasonable care and skill under the Consumer Rights Act 2015. If you are unhappy with the work, explain the issue through the Contact page so that it can be reviewed. Your statutory rights are unaffected.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be excluded or limited.

10. Complaints

To raise a complaint, use the website Contact page and tell us what happened and how we can reach you. We will discuss the next steps with you.

11. Your information

We use your personal information as described in our privacy policy.

12. The law that applies

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales.