1. Who we are
Home Help Direct is the trading name used on this website for practical home and garden help in Cannock, Staffordshire. For questions about personal information submitted through this website, contact us using the Contact page.
Privacy enquiries: please use the Contact page on this website.
2. The information we collect
When you ask us about home help or hedge cutting, we may collect:
- your name, mobile number, email address and postcode;
- the services you are interested in, how often you would like help and your preferred call-back time;
- who the help is for, if you are arranging it for someone else;
- details about your hedge and any photo you choose to upload;
- anything else you choose to tell us in a message.
When you apply to become a Home Helper, we may collect your name, contact details, postcode, the work and hours you are interested in, whether you drive, your right to work in the UK and anything you tell us about yourself.
Do not put medical records, details of diagnoses, banking information, passwords or entry codes into an initial enquiry. If you are arranging help for someone else, only share information they agree is necessary to make the enquiry.
3. How we use your information
- To reply to your enquiry, call you back and give you a price or quote. Lawful basis: taking steps at your request before entering into a contract.
- To arrange, provide and invoice for our services. Lawful basis: performance of a contract.
- To review job applications and carry out pre-start checks. Lawful basis: taking steps before entering into a contract, and legal obligation for right-to-work checks.
- To keep business and tax records. Lawful basis: legal obligation.
- To understand how our website is used, only if you accept analytics cookies. Lawful basis: consent.
- Where sensitive personal information is genuinely required later, the legal basis and any necessary additional conditions must be established before it is collected.
We will not send you marketing messages unless you have asked us to, and we never sell your information.
4. Who we share it with
We only share your information when we need to, with:
- the Home Helper who will visit you, so they can provide the service;
- Webflow, which hosts this website and processes form submissions;
- Service providers who help us administer enquiries, subject to appropriate data protection arrangements;
- Google, for website analytics, only if you accept analytics cookies;
- our accountant, HMRC or other authorities where the law requires it.
Some service providers may process data outside the UK. Any international transfer must meet the applicable requirements of UK data protection law.
5. How long we keep it
- Unsuccessful enquiries: kept only while needed to respond and manage any necessary follow-up, then reviewed for deletion.
- Customer, accounting and invoice records: held for applicable business, tax and legal recordkeeping obligations.
- Unsuccessful applications: kept only while necessary for recruitment decisions, legal duties and any relevant dispute period.
6. Your rights
Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to ask for it to be transferred, and to withdraw consent at any time. To use any of these rights, contact us using the details above. We will reply within one month.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
7. Keeping your information safe
We use secure, password-protected systems, share information only with people who need it, and take care to protect any paperwork or keys we hold.
8. Cookies
Please see our cookie policy for details of the cookies we use and how to change your choices.
9. Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it last changed.