What to ask before choosing a home help provider

Ask about the actual tasks

“Home help” can mean different things to different businesses. One may focus on cleaning; another may also offer household chores, companionship or gardening. Describe the jobs you need and ask whether they are included, excluded or require separate assessment.

Find out who will attend

Ask whether visits are provided by employees, self-employed contractors or a combination. Those models can involve different responsibilities, so it matters that the provider can explain who organises work, who you contact with a concern, and what happens if the usual helper is unavailable.

Ask which checks genuinely apply

Ask about identity, references, relevant experience and insurance arrangements. A blanket “fully vetted” badge tells you little unless the business explains the process. DBS checks are role- and eligibility-dependent: an Enhanced DBS check is not automatically available for every domestic-help or gardening role. Ask what level, if any, has been obtained for the particular work.

Get the full price, not only an hourly figure

• Is there a minimum booking duration?
• Does the quote include travel, equipment or materials?
• Who pays for shopping or other agreed expenses?
• What happens if the visit runs longer?
• Are there cancellation charges and when is payment due?

Discuss privacy, keys and communication

Before a visit, agree how access will work and how the provider handles personal information. Never send access codes, banking passwords or medical records in a general enquiry. Where a relative is arranging help, the person receiving it should be involved in decisions about visits and any updates.

Check the limits of the service

Practical household assistance is not the same as personal care. If help with washing, dressing, toileting or clinical activities is needed, ask an appropriately qualified or regulated provider. This distinction matters more than the name of the service.

Use this list when comparing quotes. A suitable provider should be able to answer plainly and without rushing you.